Frequently Asked Questions
Are the product samples provided free of charge?
Yes, samples are free. However, the express shipping costs (EMS, DHL, FedEx, UPS, TNT, etc.) are the responsibility of the buyer.
Are you a factory and can you handle direct exports?
Yes, we are a trading and manufacturing company with the capability to export goods directly.
How is the product quality controlled during production?
We perform full inspections on the assembly line using professional machinery, followed by thorough finished product and packaging inspections.
What are your standard trade and payment terms?
We accept FOB, CIF, and C&F trade terms. Payment terms are typically T/T, with a 30% deposit and 70% due before shipping.
What is the typical delivery timeframe for orders?
Delivery usually takes between 15-25 days, depending on the specific order quantity and the season.
Do you have the ability to develop new custom products?
Yes, we have a specialized development team with designers capable of creating new products based on specific client demands.
Ohio Machine
